Management

Mobile Telephony

This solution allows companies to have all mobile telephony information centralized and easily accessible, resulting in more efficient control, increased productivity and reduced costs.

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Management

Mobile Telephony

This solution allows companies to have all mobile telephony information centralized and easily accessible, resulting in more efficient control, increased productivity and reduced costs.

Talk to a consultant

Management

Contract management

Contract management is responsible for taking care of agreements made with operators, terms of validity and contracted services. In addition, it can also assist in negotiations based on market benchmark values.

What are the advantages of the process?
- Identification of the profile equivalent to the use of the client;
- Find tariffs that best suit the use;
- Monthly monitoring of active contracts;
- Unification of accounts and maturity of invoices;
- Control of payments made and overdue accounts;
- Spring can represent the customer with the operator in several requests.
Results for companies
- More organized and accessible contracts, whenever necessary, through the SPRING CONTROL portal;
- Agility for payment and organization of the financial sector with the unification of invoices;
- Avoids financial losses with tariff adequacy;
- Reduction of concern in negotiating with operators and contacting them.
Quando a gestão de contrato é indicada para sua empresa
Este serviço é indicado para todas as empresas que possuem contratos de telecom e desejam organizar as suas faturas, tendo assim serviços adequados ao seu perfil.
Assim, independente do porte da organização, a empresa pode ter acesso a esse serviço e consequentemente diminuir os gastos com os pacotes contratados e controlar melhor os seus pagamentos.

In this way, a complete report is generated, pointing out divergences in the invoices, followed by the dispute with the operators to return the undue charges. Spring Smart Solutions also performs the entire dispute interface with the operator, ensuring that the customer is duly reimbursed without effort and interaction on his part. With this, it is possible for you to invest the saved amount in other areas of your business.

Management

Costs management

Through cost management, our company checks all invoices registered on the operators' portals, importing them into our platform. Thus, they can be converted into a mass of data for business analysis. Then, we carry out the audit to verify that the charges are correct and that only the services actually contracted and in use are being computed.

Advantages of using cost management
- Organization and storage of invoices;
- Analysis of invoices and contracted packages, making use of account validation;
- Customization of the usage statement;
- Optimization of the profile of plans and use based on the statements;
- Request for reimbursement of amounts unduly charged;
- Monitoring apportionment by cost centers;
- Easy access to information with the detailed account portal;
- Manager access to the SPRING CONTROL web portal, which allows you to monitor the use of your employees.
Results for companies
- Decrease of unduly paid amounts;
- Recovery of values due to the refund request;
- Ease of tracking invoices through web and email reports;
- Spring Smart Solutions maintains relationships with operators for invoice adjustments;
- Identification of the profiles that generate the most expenses with telecom services.
When is cost management indicated?
It's simple! If the company wants a more efficient productivity for the work environment and to know if the employees are actually using telephony for their activities, it needs cost management. That is, the employer has greater control over all Telecom invoices, and manages to organize all information in a single system! If there is misuse or any type of inappropriate billing, it is possible to identify and correct possible deviations from this billing. It's the perfect solution for companies that don't want to waste money or pay abusive amounts for contracted services.

Management

Costs management

Through cost management, our company checks all invoices registered on the operators' portals, importing them into our platform. Thus, they can be converted into a mass of data for business analysis. Then, we carry out the audit to verify that the charges are correct and that only the services actually contracted and in use are being computed.

Advantages of using cost management
- Organization and storage of invoices;
- Analysis of invoices and contracted packages, making use of account validation;
- Customization of the usage statement;
- Optimization of the profile of plans and use based on the statements;
- Request for reimbursement of amounts unduly charged;
- Monitoring apportionment by cost centers;
- Easy access to information with the detailed account portal;
- Manager access to the SPRING CONTROL web portal, which allows you to monitor the use of your employees.
Results for companies
- Decrease of unduly paid amounts;
- Recovery of values due to the refund request;
- Ease of tracking invoices through web and email reports;
- Spring Smart Solutions maintains relationships with operators for invoice adjustments;
- Identification of the profiles that generate the most expenses with telecom services.
When is cost management indicated?
It's simple! If the company wants a more efficient productivity for the work environment and to know if the employees are actually using telephony for their activities, it needs cost management. That is, the employer has greater control over all Telecom invoices, and manages to organize all information in a single system! If there is misuse or any type of inappropriate billing, it is possible to identify and correct possible deviations from this billing. It's the perfect solution for companies that don't want to waste money or pay abusive amounts for contracted services.

In this way, a complete report is generated, pointing out divergences in the invoices, followed by the dispute with the operators to return the undue charges. Spring Smart Solutions also performs the entire dispute interface with the operator, ensuring that the customer is duly reimbursed without effort and interaction on his part. With this, it is possible for you to invest the saved amount in other areas of your business.

Management

inventory management

The purpose of inventory management carried out by Spring Smart Solutions is to register all available telecom resources and carry out continuous maintenance of information.

It starts with inventory mapping and inserts information into a system capable of detecting and reporting inconsistencies, avoiding erroneous and outdated data.

Advantages of using inventory management
- Monitoring of all lines and devices;
- Easy to track mobile equipment, once you have all the information about them;
- Continuous maintenance of information, preventing it from becoming obsolete;
- Possibility to include information that complements the inventory;
- APP to carry out the rotating inventory of devices.
Results for companies
- Control over all company assets;
- Quick survey of equipment used in telecom;
- Complete and secure information in a highly reliable system;
- Updates remotely and quickly through the APP.
When Inventory Management Is Right for Your Business
Inventory management is for any company that wants to have complete control over the equipment and users that are used in telecom services. Therefore, any organization can rely on this service and ensure greater control over its assets. Ela também é indicada para quando se deseja ter um banco de informações completo e atualizado, o que facilita a rastreabilidade dos equipamentos.
- It is also indicated when you want to have a complete and up-to-date information bank, which facilitates equipment traceability.

In this way, the management of your company takes place in a less complex way and with the greatest possible visibility.

Spring has an APP for carrying out and maintaining the inventory of mobile lines quickly and efficiently.

Management

relationship management

Relationship management offers personalized support to meet even the most specific needs of each client. It is carried out by a team that uses processes based on ITIL and that are well defined so that the service is effective and carried out within an SLA agreed between the parties.

Advantages of using
- Personalized support, which respects the particularities of each organization;
- Fast service and compliance with the SLA;
- Call categorization, reducing solution time;
- Service performed remotely or on-site;
- Registration in the system of all the support provided by the team;
- Team with multidisciplinary competence;
- Service manager who ensures the operation of the scope;
- Recommendation of improvements to the components of the mobile solution;
- Resident analyst allocated as indicated by the client.
Results for companies
- Help needed, whenever you need it!;
- Troubleshooting related to Telecom efficiently;
- Operational monitoring through reports and KPI's;
- Priority in problem solving;
- Acquisition and use of the best devices through Spring indication;
- Potentialization of productivity.
When is relationship management indicated?
Relationship Management is indicated for companies that wish to be assisted by a team of specialists whenever they feel the need, knowing that they will have a solution within a timely manner stipulated by them. This management will help companies to have a personalized service, knowing their needs and bringing effective solutions to those needs.

Management

relationship management

Relationship management offers personalized support to meet even the most specific needs of each client. It is carried out by a team that uses processes based on ITIL and that are well defined so that the service is effective and carried out within an SLA agreed between the parties.

Advantages of using
- Personalized support, which respects the particularities of each organization;
- Fast service and compliance with the SLA;
- Call categorization, reducing solution time;
- Service performed remotely or on-site;
- Registration in the system of all the support provided by the team;
- Team with multidisciplinary competence;
- Service manager who ensures the operation of the scope;
- Recommendation of improvements to the components of the mobile solution;
- Resident analyst allocated as indicated by the client.
Results for companies
- Help needed, whenever you need it!;
- Troubleshooting related to Telecom efficiently;
- Operational monitoring through reports and KPI's;
- Priority in problem solving;
- Acquisition and use of the best devices through Spring indication;
- Potentialization of productivity.
When is relationship management indicated?
Relationship Management is indicated for companies that wish to be assisted by a team of specialists whenever they feel the need, knowing that they will have a solution within a timely manner stipulated by them. This management will help companies to have a personalized service, knowing their needs and bringing effective solutions to those needs.

Management

Technical assistance

The technical assistance promoted by Spring Smart Solutions takes place through structured logistics. This process allows for the collection and return of smartphones, tablets and other mobile devices at our customers' addresses. They can be repaired in their own laboratory and undergo warranty management by the manufacturers themselves

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Device management

Device Management manages the physical equipment, taking care of all matters pertaining to it. Among them, we can mention:

The customer receives the device configured for use and has all the support provided by Spring Smart Solutions that he needs.

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